Operations Leader

Company: Sulzer USA Inc.
Location: Farmington
Posted on: April 25, 2025

Job Description:

Summary:

If you want to know about the requirements for this role, read on for all the relevant information.

Sulzer EMS is looking for a self motivated person who possesses strong leadership, people and management skills.

This is a FLSA Salaried Exempt Position. Compensation will be based on applicable experience, education, knowledge of industry, etc.

Job Description:

The primary functions of the Operation Leader include scheduling and execution, direct customer contact, employee development, and assuring adherence to SEMS procedures, policies, and practices including, but not limited to, production, safety, and quality. This person reports to the Service Center Manager and works closely with Sales and Purchasing. The craftsmen report directly to this position.

Responsibilities include, but are not limited to, the following:

Job executionReviews work scopes and time estimates with craftsmen prior to start of job
Monitors performance against estimated or established time values
Encourages efficient repair practices and strong pace of work
Champions the elimination of wasted time and effort

Customer contactDirect contact with customers on a daily basis regarding work in the shop
Negotiate and communicate with customers regarding the customer's needs

Technical coaching and problem-solving support
Procedures and processes assurance - makes sure the craftsmen adhere to the following:SEMS systems
SEMS repair procedures
Industry standards and best practices adopted by SEMS
OEM specifications
Customer specifications
Documentation (work steps completed, test results and measurements, photographs)

Resources assurance - makes sure that craftsmen have the following resources they need to perform their work timely (productivity), accurately (quality), and safelyParts
Tooling, equipment, and supplies
Repair procedures
Technical data / specifications

Quality assuranceObserves and corrects conditions and behaviors that put quality at risk
Double - checks work, measurements, and test results
Performs a final inspection immediately prior to each job leaving the shop

Safety assuranceObserves and corrects workplace hazards and behaviors that put health and safety at risk
Reports of near hits and injuries

Craftsmen evaluation and feedbackProvides regular feedback to craftsmen regarding performance (productivity, quality, and safety)
Works with craftsmen to develop and achieve improvement and career goals
Confronts performance concerns and carries - out positive discipline when appropriate
Does annual performance reviews for every craftsman and reports to Human Resources

Craftsman training and developmentArranges and supports on - the - job training (coaching, mentor assignments)
Arranges and supports technical training (classroom, seminars, OEMs)

Approves non-job purchase requisitions for shop resources





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Keywords: Sulzer USA Inc., Farmington , Operations Leader, Other , Farmington, New Mexico